For each of the following soft skills decide

a – why it is important

b – if you are happy with your level

c – if you need to improve it. If you choose ‘c’ think about how you can improve it


communication / teamwork / adaptability / problem solving / critical observation / conflict resolution / leadership





read the article below and see if you agree with “why you need it” / ” why employers look for it” / “how to gain it”

(adapted from https://www.monster.com/career-advice/article/soft-skills-you-need)

What are soft skills?

Some examples of soft skills include analytical thinking, verbal and written communication, and leadership.

Research from the Society for Human Resource Management found that employers actually care more about soft skills than they do technical abilities like reading comprehension and mathematics.

“Soft skills are key to building relationships, gaining visibility, and creating more opportunities for advancement,” says Kathy Robinson, founder of Boston career-coaching firm TurningPoint.


Soft skills for your career

1. Communication

Why you need it: Both written and verbal communication skills  improve your chances of building relationships with co-workers.

Why employers look for it: Workers are more productive when they know how to communicate with their peers, says Robinson.

How to gain it: One way to improve your communication and presentation skills is to join Toastmasters, a national organization that offers public speaking workshops.

2. Teamwork

Why you need it:  Success is the result of many people working toward a common goal.

Why employers look for it: Employers look to team players to help build a friendly office culture, which helps retain employees and, in turn attracts top talent.

How to gain it: Lend a hand when you see a co-worker in need. (“Hey, I know you have a lot on your plate. How can I help?”)

3. Adaptability

Why you need it: Things don’t always go as planned.  “Successful leaders are the ones who know how to be flexible when problems arise,” says Robinson.

Why employers look for it: “The speed of change in any given workplace is so rapid,” says Joel Garfinkle, executive coach and author of Getting Ahead: Three Steps to Take Your Career to the Next Level. Consequently, employers need workers who can adapt well.

How to gain it: Push yourself to be an early adopter of change. “For example, adapting to technology is crucial for people to be seen as someone who  meets new challenges,” says Garfinkle.  Offer to teach your co-workers what you learn.

4. Problem solving

Why you need it: When something goes wrong, you can either complain or take action.

Why employers look for it: Companies rely on problem solvers to deal with unexpected challenges.

How to gain it: “Always approach your boss with a solution, not a problem,” says Robinson.

5. Critical observation

Why you need it: Data doesn’t mean much if you don’t know how to interpret it.  Being a critical observer can help make you a better worker all around.

Why employers look for it: Companies need critical thinkers—people who bring a fresh perspective and offer intuitive solutions and ideas to help the company be better than the competition or improve internal processes.

How to gain it: To be a critical observer, you need to be able to analyze information and put it to use. For example, does your boss actually read the weekly sales reports? What was her reaction to bad news in the staff meeting? What’s the best time of day to approach your manager with a question?

6. Conflict resolution

Why you need it: “Any time you put more than one person into an organization, there is going to be conflict,” says Robinson. “It’s human nature.” Therefore, being able to resolve issues with co-workers will help you maintain relationships with peers and work more effectively.

Why employers want it: Being able to constructively solve disagreements with people shows leadership potential. Someone like this helps to promote a healthy, collaborative workplace.

How to gain it: The best way to resolve disagreements between co-workers is to address issues directly but diplomatically. So, when trying to solve a conflict, let both sides give their opinion and then work together to find a solution.

7. Leadership

Why you need it: Having confidence and a clear vision can help influence your co-workers. Displaying such leadership skills can lead to more opportunities for promotions.

Why employers want it: Bosses and managers are always looking for employees with leadership potential.

How to gain it:  Leadership means inspiring and helping others reach their full potential. One way to do that is to become the internship supervisor, which gives you the opportunity to manage people, learn how to motivate a team, and take on more responsibility.





Think about these questions:

Do you have charm? How important is it? How can you develop it?

then watch the video




Pre-watching questions:

Why is communication so important?

Do you communicate well with people?

Do people listen to what you say?

How important are words and actions ?

Now watch the video: